Cancelling an order? It's self-service — no message needed.
The cancellation page finds your order and, if it hasn't shipped yet,
cancels it on the spot — your refund starts immediately. Already
shipped? It shows your options there too.
Go to cancel an order →
Need a human instead — like "I'll refuse the delivery, please watch
for it"? Send the message below and we're on it.
Need a return label? It's self-service — instant.
The returns page looks up your order and emails you a prepaid return
label on the spot — for eligible lower-48 + DC orders, returns are free, refund within 3 business days
of the part arriving back to us.
Go to return an order →
Something more complicated — damaged part, wrong part, freight? Send
the message below and a real person handles it fast.
Prefer the phone? (530) 353-6118, Mon–Fri. Messages are usually faster.
